PRIVACY POLICY

Effective Date: Sept 1st 2025
Last Updated: Sept 11st 2025

ReliableMC LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, contact us by phone or SMS, or use our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address
Service Details: Address, appointment preferences, service history
Communication Records: SMS messages, phone call details, and service-related correspondence

2. How We Use Your Information

We use your information solely to provide and improve our services, including:

Responding to inquiries
Scheduling and confirming appointments
Sending reminders and updates
Notifying you of invoices or payments due

3. Messaging Communications (SMS)

We use SMS messaging exclusively for service-related communications initiated by the customer. This includes:

Appointment Reminders & Updates: Confirmations, rescheduling notices, and reminders
Customer Support Responses: Replies to questions or service requests
Billing Notifications: Alerts about invoices or payments due

By contacting us via SMS or phone, you consent to receive these communications. You may opt out at any time by replying STOP to any message. Standard message and data rates may apply.

For help text HELP or contact us using any the methods provided at the end of this policy.

We do NOT send promotional or marketing messages via SMS.

4. Data Sharing

We do NOT sell, rent, or share your personal information with third parties for marketing. We may share data only with trusted service providers who assist us in delivering our services (e.g., scheduling platforms or payment processors), and only to the extent necessary.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or mobile networks is 100% secure.

6. Your Rights

You may:

Request access to the personal data we hold about you
Ask us to correct inaccurate or outdated information
Manage your communication preferences, including opting out of non-essential messages

You may also request deletion of your personal information. However, please note:

We may retain certain data as required to fulfill contractual obligations (e.g., outstanding payments, service records)
We may also retain information as necessary to comply with legal, tax, or regulatory requirements

Once those obligations are satisfied, we will delete your information upon request.

To exercise these rights, please contact us at info@reliablemc.com or 970-331-0030.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Phone: 970-331-0030
Email: info@reliablemc.com
Mail: 1300 N Frontage Rd W #1609, Vail, CO 81657